GENERAL INFORMATION

Who are we?

Luceko is a Italian brand offering elegant and practical wireless lamps, combining innovative design with customizable lighting.

Where are your products made?

Our products are designed in Italy and manufactured in certified partner factories abroad to ensure top quality and competitive prices.

Can you see the lamp in a physical shop?

No, you can't. Unfortunately, you can't yet. But you are ALWAYS protected by our 30-day satisfaction guarantee. This means you can buy the lamp risk-free, and if it's not for you, you can return it for a full refund. However, we are confident that you will love our lights :)

Where can I find product details?

All product details (contents, specifications, dimensions) are listed on the respective product pages.

ORDERS AND DELIVERY

How can I track my order?

You can track your order here by entering your order number (e.g., #12345).

What are the delivery times?

Standard delivery: 7 to 14 business days, depending on your location. 

 

Delays: If your order takes longer than 10 days, please contact us at info@luceko.com.

How do you ship orders?

We use your local postal service for deliveries. Free shipping is included for all orders.

What should I do if my order is lost or damaged?

Take a photo or video of the issue and send it to info@luceko.com. Possible solutions include:

  • Free reshipment of the product.
  • Partial or full refund if the product is irrecoverable.

RETURNS AND WARRANTY

What is your return policy?
  • Timeframe: 30 days after delivery. 
  • Conditions: Returns are only accepted for damaged or defective products. No returns are accepted for change of mind. 
  • Process: Contact us at info@luceko.com with photos or videos of the issue to initiate a return.

Is there a warranty?

Yes, a one-year warranty applies to all our bulbs against manufacturing defects.

COMMON ISSUES AN SOLUTIONS

Should the table lamp be installed by a professional?

No, professional installation is not required.

My product arrived damaged. What should I do?

Take a clear photo or video of the damaged item and send it to shopluceko@gmail.com.

CUSTOMER SUPPORT

How can I contact customer support?

Email: shopluceko@gmail.com

 

Hours: Monday to Friday, 9 AM to 5 PM (local time).

How quickly will you respond?

We strive to reply within 24 hours, but response times may extend to 48 hours due to high demand.

TIPS AND RECOMMENDATION

How should I clean my lamps?

Wipe with a soft, dry cloth. Avoid harsh chemicals that might damage the finish.

TRANSPARENCY AND TRUST

Are your products truly Italian?

Luceko is a Italian brand, and our designs are created in Italy. Manufacturing is done in certified factories in Asia to ensure the highest quality.

HAVE ANOTHER QUESTION?

Feel free to reach out to us through this contact form. We’ll get back to you within 48 hours!
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